ADA Paratransit Service Provider
First Transit’s approach to paratransit operations focuses on safety, reliability, and cost savings — while addressing your community’s present and future needs.
First Transit operates safe, reliable, and cost-effective ADA paratransit services throughout the United States, Canada, and Puerto Rico. First Transit has provided paratransit services since 1985 - five years in advance of the passing of the historic Americans with Disabilities Act (ADA). Today, we manage the operation of more than 60 paratransit systems and an additional 25 with combined paratransit and fixed route services, offering millions of trips on an annual basis for passengers in every type of environment – from rural communities to large metropolitan areas.
Our management of paratransit services includes all reservations, scheduling, dispatching, customer service calls, and fare collection. First Transit also provides all services for maintenance, cleaning, and fueling. All personnel, including drivers,
management, technicians, as well as our subcontractors, are trained and held to the safety standards and policies of First Transit. All drivers attend an annual ADA training to ensure they follow along with all requirements of paratransit eligibility
and help First Transit provide superior customer service.
“First Transit has demonstrated value-added service for its customers. This is what sets them apart from other service providers.”— Customer Feedback
How it Works
Paratransit is designed to ensure equitable mobility services for people with disabilities who cannot use other transit modes within a given service area. Paratransit services provide access to life-sustaining services, such as doctor’s offices, dialysis centers, senior centers, grocery stores, and other important locations.
Complementary paratransit services are provided by transit agencies and communities across the United States. Pursuant to ADA requirements, these demand responsive services serve origins and destinations within 3/4 mile of any existing fixed route. When a passenger needs a ride, he or she will request a trip, typically via a call center. First Transit offers its clients a variety of technology to support efficient ride scheduling.
Paratransit programs require passengers meet specific eligibility requirements. This is determined through an application process. All passenger information is protected by HIPAA and other regulatory requirements related to personal health and other information.
In addition to turnkey ADA paratransit services, First Transit provides customized transportation services for communities and private entities, including:
- Dial-a-ride operations
- Flexible fixed route and route deviation
- Professional system management
- Call center operations for reservations, scheduling, and dispatch
- Coordinated transportation / brokerage
- Non-emergency medical transportation (NEMT)
The site navigation utilizes arrow, enter, escape, and space bar key commands. Left and right arrows move across top level links and expand / close menus in sub levels. Up and Down arrows will open main level menus and toggle through sub tier links. Enter and space open menus and escape closes them as well. Tab will move on to the next part of the site rather than go through menu items.
SUCCESS STORY: CENTRAL OHIO TRANSIT AUTHORITY
Central Ohio Transit Authority (COTA), located in Columbus, Ohio has been a partner of First Transit’s for over 14 years. Beginning in 2006, COTA’s paratransit services operated by First Transit currently employs over 150 people and utilizes a fleet of 69 vehicles. First Transit partners collaboratively with COTA to work toward their vision to be the region’s transportation leader, providing safe, reliable and on-time paratransit services.
Why First Transit?
First Transit ensures your passengers receive best-in-class service and care; this is so important to us, we put it in writing. This holds us accountable – one of our core values – to meeting your goals for safety, on-time performance, productivity, cost efficiency, and customer satisfaction. We partner with our clients to manage each transit system’s unique operational complexities to ensure passengers can move freely within the community, while honoring our clients’ budgets.