a11y-banner

Wheelchair Accessible Vehicles (WAV) Provider

Wheelchair Accessible Vehicles (WAV)

First Transit prioritizes accessibility in transportation. In this spirit, we support WAV technology –– wheelchair accessible vehicles–– to increase reliable transportation options for riders with mobility challenges. This technology allows riders who use wheelchairs or scooters to request a ride that is guaranteed to be safe and operated by a driver who is certified in assisting people with disabilities. WAV supports First Transit’s commitment to developing transportation solutions that improves quality of life by connecting people and communities and breaking down transportation barriers.

What Are Wheelchair Accessible Vehicles (WAV)?

WAV enables riders to request full sized vehicles that are guaranteed to have ramps or lifts for those passengers who use non-folding, motorized wheelchairs. The mobility vehicles have either a side entry or rear entry to accommodate the riders needs.  When a rider requests a ride on their mobile device using a transportation network company (TNC) app, such as Lyft and Uber, they will see an option for WAV. In markets where such vehicles are not available, information for alternative local services is sent directly to the passenger via text message as soon the ride is requested.

Accessibility Settings Within the App

To make requesting wheelchair accessible van or other vehicles easy, TNC apps have included a WAV Mode feature. When WAV Mode is enabled, passengers can trust that the vehicle used to provide their ride will be specially outfitted to accommodate wheelchairs.

How to Ride Using WAV

Request

Request Icon

 

Using a TNC app such as Lyft or Uber, customers enter their destination. Once their pickup and destination addresses are confirmed, the rider can then select the WAV option that appears on their screen.

 

Ride

Ride Icon

 

When the ride arrives, customers are encouraged to check that the vehicle matches the description of the car the app provided before entering the WAV.

 

Arrive

Arrive Icon

 

Once the destination is reached, the rider is automatically charged through their payment method on file and can exit the vehicle without any additional measures, making the process as smooth as possible.

 

The site navigation utilizes arrow, enter, escape, and space bar key commands. Left and right arrows move across top level links and expand / close menus in sub levels. Up and Down arrows will open main level menus and toggle through sub tier links. Enter and space open menus and escape closes them as well. Tab will move on to the next part of the site rather than go through menu items.

Rashidi Barnes Headshot
Rashidi Barnes
Director of Business Development
Mobility as a Service