Maintenance

Fleet Maintenance

Maintenance Excellence

Moving 350M passengers over 301M miles, First Transit has found the best fleet practices to ensure safe and reliable vehicles are on the roads.

We take immense pride in our well-earned reputation for high-quality vehicle maintenance and maintenance solutions. Our commitment to enhancing the safety, reliability, and cost effectiveness of our operations are earned by taking excellent care of the fleets we service.

Nationwide, First Transit manages and uses 12,000 CNG, diesel, electric and other alternative fuel vehicles. Our First Vehicle Services’ division performs direct maintenance servicing on over 37,000 vehicles and pieces of equipment. Learn more about how First Vehicle Services can enhance your community here.

maintenance-icon@2x 150 ASE Blue Seal of Excellence Recognized Shops
paratransit-icon_pink@2x 37K Vehicles and Equipment Maintained
shuttle-icon@2x 12K Vehicles Operated and Managed

First Base

Our successful maintenance strategy increases miles per road call on First Transit-maintained fleets. Most of the fleet maintenance performed is scheduled work, improving the customer experience, and reducing costs – positively effecting the bottom line. First Transit’s proprietary FirstBase Maintenance Information System schedules preventative maintenance inspections (PMI) for each fleet vehicle, tracks vehicle repair history, ensures PMI compliance, manages parts inventory, and monitors other key performance indicators.

Paperless Shops

Our Paperless Shops technology streamlines communication in the maintenance department, equipping our technicians with tablets so job assignments and recordkeeping are seamless – making fleet management and maintenance servicing consistent. They have access to essential information like vehicle specifications, work history, manuals, etc., at their fingertips.

Paperless-Shop

Custom Training

Each technician has a customized training program developed by Cengage. First Transit places an emphasis on technicians becoming ASE certified, FirstGroup has over 145 ASE Certified locations. We pay for our technicians’ training and testing and compensate them with hourly bonuses for certification. This customized training ensures that the maintenance management team and technician staff can troubleshoot effectively, knowing the proper material handling procedures for maintenance and repair. Our customized training increases productivity because they make repairs right the first time.

 
Services

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Natalie Badinghaus
Sales Manager
First Vehicle Services
CASE STUDY

DISTRICT OF COLUMBIA METROPOLITAN POLICE DEPARTMENT

As the preferred fleet maintenance Contractor for the District of Columbia Metropolitan Police Department (DCMPD) for almost twenty (20) years, our commitment to ensuring law enforcement vehicle safety and reliability through cost-effective fleet repairs and world-class customer service is second to none. The fleet consists of over 1,600 vehicles and pieces of equipment and serves over 700,000 citizens living in the District of Columbia.

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Why First Transit?

Our successful Maintenance Program increases miles per road call on First Transit-maintained fleets with a commitment to 100% compliance with all preventative maintenance. With our comprehensive program, most of the maintenance performed is scheduled work, improving the customer experience, and saving our clients’ money.

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Corporate Buying Power

First Transit can reduce maintenance costs through using our corporate buying power. As a maintenance contractor at a majority of our locations, First Transit has a relationship with parts vendors providing us with buying power – an ability to bring quality parts at a lower cost. We established Corporate Purchase Agreements (CPAs) with more than 100 vendors that represent 120,000 unique parts. This relationship with CPA’s ensures that we get quality parts, best service, and competitive pricing.

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Preventative Maintenance Plan

The backbone of First Transit’s maintenance operation is our strong Preventative Maintenance (PM) Program. Proper PM will protect investments in the fleet, keeping the available fleet operational, and providing a prominent level of safe, reliable transportation to our passengers. Every First Transit vehicle undergoes thorough PM inspections to be in top condition. Routine inspections and necessary repairs follow all OEM specifications.

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Technical Assistance Center

First Transit knows that a fleet is the most valuable asset, which is why we invest in our technicians to ensure they have the best education, training and tools available. We understand that sometimes even the most experienced technicians need help with a repair or advice on a reoccurring issue. Identifying this need has resulted in the creation of the Technical Assistance Center (TAC), a resource for technicians to share best practices and receive expert advice.