Fixed Route Service Provider
Reliable Fixed Route Services
We have successfully operated fixed route projects since our start in 1955. Today, we operate fixed route services in communities of all types and sizes across North America and in Puerto Rico.
Regardless of whether you operate in a small non-urban area or large city, we provide transit services that offer the level of customized fixed route service that your community needs.
First Transit is dedicated to offering transit systems that provide communities with safe, reliable, and cost-effective solutions to their transportation needs. Our fixed route experience includes traditional fixed route services, deviated or flex route services, shuttle, and Bus Rapid Transit (BRT) services, as well as transit management and multimodal contracts.
Our turnkey fixed route transit service packages are customized for each specific client, offering a comprehensive solution-specific approach to bus services. First Transit partners with transit agencies to manage and operate fleets ranging from just a few vehicles to more than a thousand, ensuring that we provide a customized transit operation that offers the “right-sized” experience to meet your needs.
First Transit has the experience to provide the highest quality public transit service to our shared customers – the ridership.
Our clients have seen measurable performance improvements at many locations shortly after First Transit began operations, including enhancements to safety, training, customer service, efficiency, employee relations, and customer/contractor relationships. These areas are the foundation of our longstanding client relationships.
“First Transit has been an efficient and cost-effective operator with a history of excellent performance, accountability and customer satisfaction.”— Client Feedback
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CITY OF PHOENIX
Summary of the Client
The City wanted to see a measurable increase on-time performance and enhanced service delivery in other key performance areas.
First Transit created a comprehensive solution – coupling new operational approaches and technology tools to achieve results. Operational efforts included enhancing the supervisory monitoring of buses leaving the gate – ensuring on-time pullout, and ensuring dispatchers were better informed dispatchers to provide more proactive support. Additionally, new technologies were introduced to bridge the gap between the current manual system and the implementation of AVL devices.
A daily KPI Report provided by First Transit’s management team to the City was created. This report clearly and effectively describes the previous day’s performance, allowing for additional transparency and collaboration to identify trends and achieve continuous improvement.
The Director of Safety and Training holds several safety meetings per month to relay safety, organizational, and customer service issues to staff. Other discussions during these important meetings include recent accidents, complaints, commendations, route changes, bus conditions, on-time performance and ways to overcome challenges often faced. In this forum, feedback is gained from operators, technicians, and other operational staff. All meetings are posted and promoted in the operators and technician break areas as well as in the dispatch area.
Measurable ResultsThis approach has proven to be effective, resulting in an overall improvement in OTP. The most significant improvements have been by lower performing drivers, who are coached regularly to overcome challenges. The First Transit staff continues to address on-time performance by driver, monitored daily with immediate follow-up to the operators who are performing below the OTP target – increasing accountability and driving results. Also contributing to the increase in OTP - the location is nearly fully staffed with qualified drivers, mitigating the national challenge of driver shortages and the impact that can have on system reliability
Why First Transit?