First Vehicle Services Named 2014 Confirmit ACE Award Winner

Confirmit’s prestigious awards program recognizes First Transit for outstanding achievement in customer excellence to increase customer satisfaction and improve business results.
CINCINNATI, OHIO, May 19, 2014 – First Vehicle Services announces the company has been awarded a2014 Confirmit ACE (Achievement in Customer Excellence) Award. This award recognizes First Vehicle Services’ commitment to customers; dedication to safety; and achievement of the high standards the company sets for itself.

The Confirmit ACE Awards program celebrates outstanding achievement in Voice of the Customer and customer experience. Receiving a Confirmit ACE Award is a distinct honor that demonstrates the First Transit’s rigorous application of customer experience processes and its outstanding performance as measured by those processes. An elite group of Confirmit clients qualified for an ACE Award.

First Vehicle Services earned the Confirmit ACE Award based on its two relationship surveys completed in 2013.

“This recognition serves to illustrate First Vehicle Services’ commitment to delivering the best customer experience possible,” said Senior Vice President Dale Domish. “We consider Confirmit an important partner in the ongoing success of our program.”

Brad Thomas, President of First Transit and First Vehicle Services, stated, “Our commitment to our customers and keeping them at the heart of everything we do is a core value of our organization. Our partnership with Confirmit is one more step we take to ensure that we are meeting the highest of standards.”

"First Vehicle Services is a true leader in customer excellence. Its comprehensive program ensures that customer feedback is fully integrated into the company to improve overall business results,” said Henning Hansen, President and CEO of Confirmit. “We are honored that First Vehicle Services relies on Confirmit for its customer experience initiatives, and look forward to continuing to support their program as it continues to evolve.”

About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer satisfaction. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes.

All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2014Confirmit ACE Award, organizations must have conducted one or more Voice of the Customer surveys between January 1, 2013 and December 31, 2013, and meet a range of qualitative criteria based on recognized industry best practices.

About First Vehicle Services

Safety and commit to customer service is the core of how First Vehicle Services operates as a leading provider of contract fleet maintenance and management services. A division of Cincinnati, Ohio-based FirstGroup America, First Vehicle Services maintains more than 38,500 vehicles and pieces of equipment across North America for government agencies, municipal organizations and private companies. For more than 25 years, First Transit has worked toward the company vision “to provide solutions for an increasingly congested world, keeping people moving and communities prospering.” Parent corporation FirstGroup plc, is traded on FTSE as “FGP”. For more information, visit

About Confirmit
Confirmit is the world's leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Chengdu, Cologne, Grimstad, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, Farmers Insurance, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, Swapit, Swisscom, Symantec and The Wellcome Trust. for more information.