First Transit Appoints Sharad Agarwal to VP of National Call Centers

Contact: Stephanie Creech


First Transit Appoints Sharad Agarwal to VP of National Call Centers

CINCINNATI  —  First Transit announces the appointment of Sharad Agarwal to First Transit VP of National Call Centers. Agarwal brings to the position more than ten years of transportation experience, including the past year as First Transit Director of Business Development focusing on the western region.  Sharad has considerable expertise in customer service, human resources, financial planning and process improvement.

Sharad will be relocating from his present location in Los Angeles, CA to Seattle, WA. In his new role, he will focus his attention on maximizing First Transit customer satisfaction and retention through the continuous improvement of call center operations.   


About First Transit

First Transit is the nation’s leading bus transportation provider. Servicers include fixed route operations, pratransit services, shuttle buses, transit system management, NEMT and ADA brokerage and call centers, as well as consulting and bus line inspection.

With more than fifty years of experience throughout North America, First Transit customers include transit agencies such as Los Angeles and Houston, universities such as Louisiana State and Princeton; and, state transportation departments such as Illinois and Connecticut.

First Transit’s core values of safety and customer service are front of mind in all matters. First Transit’s innovative programs provide the strictest standards of employee training and best practices to reduce accidents and injuries. First Transit’s safety successes have been national by the National Safety Council with the presentation of its 2009 Green Cross Award, an honor awarded annually to just one organization from any industry.