Illinois NETSPAP Stays with First Transit

CINCINNATI, OH – In July 2007, First Transit successfully renewed their contract with the State of Illinois’ Department of Healthcare and Family Services to develop, install, operate, and maintain an off-site, turnkey Prior Approval Non-Emergency Medical Transportation System and Call Center servicing the entire State of Illinois’s eligible Medicaid participant community.  First Transit has been operating this contract since 2001.

Under the direction of General Manager Lester Foster, the Illinois Netspap employs 65 professionals that schedule 250,000 trips annually.  This location receives about 360,000 calls each year.  The State of Illinois’s eligible Medicaid participant community is estimated to include 1.2 million statewide participants.  This call center management contract is overseen by Region Vice President Matt Wood. 

On October 1, 2007, FirstGroup plc, First Transit’s parent company, announced the close of the acquisition of Laidlaw International, Inc.  Subsequently, Laidlaw Transit Services became a part of First Transit.  First Transit, Inc. has more than 51 years of experience and is a leading provider of passenger transportation contract and management services in the United States, now providing operation, management and consulting for 235 locations in 45 states, Canada and Puerto Rico for transit authorities, state departments of transportation, federal agencies, municipal organizations, and private companies. First Transit employs more than 13,000 dedicated transit professionals.