First Transit Renews Call Center Contract in Denver, CO
CINCINNATI, OH – In November 2007, First Transit renewed its contract with the Access-A-Ride Call Center for the Regional Transportation District of Denver, Co. First Transit and the Denver RTD have been working together since 2002. The heart of the operation, First Transit provides Customer Service Representatives (CSRs) who manage call intake for some 25,000 calls per month.
The Denver Call Center is managed by Rob Andresen, General Manager and David Terada, Operations Manger. First Transit is responsible for all of access-a-Ride’s 2,600 square mile service area, which includes the mountain community of Boulder. With nearly 500,000 annual passenger trips and 255 service vehicles, access-a-Ride covers eight counties in the Denver Metro region. There are 50 dedicated employees that receive the 450,000 calls each year. This management contract is overseen by Region Vice President, Matt Wood.
On October 1, 2007, FirstGroup plc, First Transit’s parent company, announced the close of the acquisition of Laidlaw International, Inc. Subsequently, Laidlaw Transit Services became a part of First Transit. First Transit, Inc. has more than 51 years of experience and is a leading provider of passenger transportation contract and management services in the United States, now providing operation, management and consulting for 235 locations in 45 states, Canada and Puerto Rico for transit authorities, state departments of transportation, federal agencies, municipal organizations, and private companies. First Transit employs more than 13,000 dedicated transit professionals.