First Transit Success Stories

SUCCESS STORY: OMNITRANS

OMNITRANS - SAN BERNARDINO

Summary of the Client

First Transit began providing transportation services for OmniTrans in San Bernardino, California in July of 2020. First Transit provides safe, reliable transportation for approximately 11 million passengers over a 480-square miles area, covering 15 cities and portions of less developed areas of San Bernardino County. We oversee a fleet of 107 vehicles and serve the community with paratransit and microtransit services.

Successful Startup Amidst The Pandemic: The Challenge

Early in our partnership with OmniTrans, the world was in the midst of the COVID-19 pandemic. Service began in July 2020, amidst stay-at-home orders, safety restrictions and low ridership due to COVID-19. Starting up a new location is always met with its obstacles, and First Transit needed to build a skilled team to manage and run our new operation in the unique situation.

Successful Startup Amidst The Pandemic: The Solution

Shortly after award, First Transit held several townhall meetings and kept current employees engaged and informed. With frequent communication, transparency and a great wage and benefits package, many of the qualified employees from the previous contracted transit provider joined First Transit’s team. Following all safety restrictions and remaining compliant with local and state mandates, we implemented new contactless hiring procedures, including application kiosks, system background checks and virtual interviews for the remaining positions needed

Optimizing Resources To Reduce Trip Times: The Challenge 

Upon First Transit’s transition to providing transportation in San Bernardino, we felt strongly that we could make improvements in the use of technology at the operation. We wanted to analyze how current technology was affecting transit trip times and overall efficiency of operations. 

Optimizing Resources To Reduce Trip Times: The Solution

First Transit improved OmniTrans’ use of Trapeze as a technology solution. Our team was able to maximize the capabilities of Trapeze by implementing our own software. The software guided our team through quality assurance tests to assess how operations were running under the previous transit organization and identified where improvements in efficiency or performance could be gained. After this analysis and implementation of solutions, First Transit saw an overall increase in operation efficiency and a decrease in average passenger travel time as a result. OmniTrans is now compliant with ADA regulations regarding passenger trips being less than 30 minutes. 

Community Outreach: The Challenge 

Upon First Transit’s transition to providing transportation in San Bernardino, we felt strongly that we could make improvements in the use of technology at the operation. We wanted to analyze how current technology was affecting transit trip times and overall efficiency of operations. 

Community Outreach: The Solution

First Transit assisted the community by partnering with local health providers and organizations to provide a vaccine shuttle to various vaccine sites in the local service area. This shuttle service was free to anyone who had a vaccine appointment at the respective sites.

In addition, First Transit partnered with local organizations to help deliver groceries to those in need. Volunteers worked tirelessly to assemble packages, local businesses provided donations, and First Transit and partners distributed food and supplies to the community.

In total, First Transit and our community partners were able to assist in transporting 74 passengers to vaccine appointments and delivered groceries to over 14,000 people in need.