First Transit Success Stories

CASE STUDY

SUCCESS STORY: CENTRAL OHIO TRANSIT AUTHORITY

Central Ohio Transit Authority (COTA), located in Columbus, Ohio has been a partner of First Transit’s for over 14 years. Beginning in 2006, COTA’s paratransit services operated by First Transit currently employs over 150 people and utilizes a fleet of 69 vehicles. First Transit partners collaboratively with COTA to work toward their vision to be the region’s transportation leader, providing safe, reliable and on-time paratransit services.

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CASE STUDY

SUCCESS STORY: CITY OF PHOENIX

The City of Phoenix Fixed Route Services is the member agency within Valley Metro Regional Public Transportation Authority (RPTA). First Transit has operated the fixed route contract for the City of Phoenix since 2007. The 397-employee operation has a fleet of 167 vehicles. First Transit partners with the city to deliver on their vision of enabling people in Maricopa County to travel with ease using safe, accessible, efficient, dependable, and integrated public transportation services. In 2017 the City of Phoenix and First Transit renewed their partnership for seven more years.

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CASE STUDY

SUCCESS STORY: DENVER RTD PARATRANSIT CALL CENTER SERVICES

Denver Regional Transit District (RTD) is the regional public transit agency in the greater Denver, CO area. It operates over 2,300 sq. miles and serves more than three million people. First Transit began providing fixed route service to three of the four Denver RTD fixed route contracts in 1988. Beginning in 2002, First Transit took over operations for the Paratransit Call Center. This call center is the central hub for all paratransit reservations, dispatch, scheduling, and customer calls. In 2018, this call center contract was renewed for an additional five years.

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CASE STUDY

SUCCESS STORY: DISTRICT OF COLUMBIA METROPOLITAN POLICE DEPARTMENT

As the preferred fleet maintenance Contractor for the District of Columbia Metropolitan Police Department (DCMPD) for almost twenty (20) years, our commitment to ensuring law enforcement vehicle safety and reliability through cost-effective fleet repairs and world-class customer service is second to none. The fleet consists of over 1,600 vehicles and pieces of equipment and serves over 700,000 citizens living in the District of Columbia.

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CASE STUDY

SUCCESS STORY: LOUISIANA STATE UNIVERSITY ON-DEMAND SERVICES

First Transit began providing campus shuttle services for LSU Tiger Trails in 2009. This operation of 32 vehicles and 70 employees supports more than 38,000 students, faculty, and staff annually. The Tiger Trails system operates 11 routes both on and off campus. This partnership was renewed in 2016 for an additional 10 years.

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SUCCESS STORY: MIDDLETOWN AREA TRANSIT

Middletown Area Transit (MAT) is a quasi-municipal agency funded by the Federal Transportation Administration, the Connecticut Department of Transportation, and the City of Middletown, CT. MAT provides fixed route, ADA dial-a-ride, and rural transportation serving the towns of Middletown, Middlefield, East Hampton, Portland, Durham, and parts of Cromwell and Meriden. MAT provides direct service to Amtrak and the Westfield Shopping Mall in Meriden.

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CASE STUDY

SUCCESS STORY: MINNESOTA AV ROAD SHOW (STATE OF MINNESOTA) / MNDOT

The Minnesota Department of Transportation (MnDOT) is the entity overseeing state-wide transportation projects in Minnesota. Other project partners included 3M, a multinational conglomerate spanning multiple industries and headquartered in Maplewood, Minnesota, and EasyMile, an autonomous vehicle manufacturer.

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CASE STUDY

SUCCESS STORY: T LINK, UNIVERSITY OF TENNESSEE

The University engaged First Transit, its provider for its on-campus fixed route service, to expand its current transportation network. We worked with our technology partner TransLoc to implement an on-demand campus transportation service, the T Link.

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