Call Center Services
“First Transit is a pleasure to work with they are responsive, courteous, knowledgeable and take pride in the service they provide.”— Customer Feedback
- ADA Paratransit call centers
- Travel Training call centers
- Medicaid services
- Non-Emergency Medical Transportation (NEMT) Brokerages
- Coordinated human service agency transportation operations
ADA Paratransit Call Centers
First Transit offers a call center service that is solely dedicated to ADA compliance. This sector of call center assists our clients with compliance and ensuring all ADA Paratransit passengers are eligible for the service as well as scheduling rides, taking reservations, and processing trip requests.
Travel Training Call Centers
Travel Training Call Centers are centered around people with disabilities establishing more independence by offering to show them the ropes of Fixed Route services that they would be able to utilize in addition to the Paratransit options available to them.
Non-Emergency Medical Transportation (NEMT) Brokerages and Medicaid Services
As diabled communities have an increased need for transportation for medical reasons, First Transit offers call center services to help delegate rides for important appointments, preventative care, and other medical reasons. In this circumstance First Transit acts as a broker for the needs of the passengers and works with our transportation network to get people to and from their destinations.
With so much experience in call center operations, First Transit is prepared to support this function for your transit system.
First Transit prides itself on our investment in our clients, our staff, and our mutual customers through enhancements in training, customer service, operations efficiencies, employee relations, and client and contractor relationships. These areas are the foundation of our lasting client partnerships.
What We Offer
First Transit provides our clients with dependable, customer-service oriented call center services. Within our capacity as a call center provider, we proudly offer the following services to our clients:
- Efficiency and logistics planning
- Eligibility management for paratransit services
- Integration of TNC (Transportation Network Company) service through partnerships with Lyft and other providers
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SUCCESS STORY: DENVER RTD PARATRANSIT CALL CENTER SERVICES
Denver Regional Transit District (RTD) is the regional public transit agency in the greater Denver, CO area. It operates over 2,300 sq. miles and serves more than three million people. First Transit began providing fixed route service to three of the four Denver RTD fixed route contracts in 1988. Beginning in 2002, First Transit took over operations for the Paratransit Call Center. This call center is the central hub for all paratransit reservations, dispatch, scheduling, and customer calls. In 2018, this call center contract was renewed for an additional five years.
Why First Transit?
Our national Call Center experience consisting of stand-alone and combined with paratransit services – over 90 paratransit systems that can include a call center function allows First Transit a unique insight into call center operations.