CINCINNATI – First Transit announces the Safe Wheels Program, designed to improve safety for passengers utilizing a mobility aid device by providing a replacement for a passenger in the case their device may need repair.
The Safe Wheels Program provides a process for First Transit’s more than 12,000 drivers across North America to identify and evaluate replacement of a mobility aid device. Drivers can submit a nomination form on behalf of a passenger, the form is sent to our local safety team for review. Upon approval, the passenger receives a new base model wheelchair at no cost.
“The First Transit Safe Wheels Program allows our drivers to look beyond the bus to the mobility aid devices used by passengers,” said Paul Meredith, senior director of safety for First Transit. “Safe Wheels for our passengers mean safety for everyone.”
First Transit provides paratransit services to more than 8 million passengers and call center support for nearly 10 million trips annually.
In a soft launch of the First Transit Safe Wheels Program, 15 mobility aid devices have been replaced.
About First Transit:
First Transit, Inc. has 60 years of experience and is one of the largest private-sector providers of mobility solutions in North America moving more than 350 million passengers annually. First Transit, Inc. provides operation, management and consulting for more than 300 locations in 39 states, Canada, Puerto Rico and Panama for transit authorities, state departments of transportation, municipalities, hospitals, universities and private companies. First Transit employs more than 19,500 dedicated transit professionals. For additional information, please visit FirstTransit.com.