One First Transit team member has been recognized for living our FirstGroup values and truly keeping her customers at the heart of everything she does.
Amelia Henderson works at the Seattle, Washington-based call center that supports King County Metro’s Access Transportation. A member of the First Transit team since 2007, Amelia received the Customer First Champion Award and trophy as recognition for her consistently outstanding service to our customers.
In addition, she earned a $250 incentive reward payment and one extra paid day off.
Recently, a satisfied customer had the following to say about her service:
“I had to take a moment to comment on the customer service I received yesterday and today from Customer Service Representative Amelia. She was patient, incredibly helpful, and gracious after scheduling and rescheduling transportation for my brother for his recurring dialysis appointments. Briefly, the dialysis center had given Access the wrong information about what dialysis center my brother was supposed to go to, and when I called in and discovered this. Amelia called the correct dialysis center, resolved the confusion, resubmitted the request, and gave me a follow up call today to confirm all. She was very professional and incredibly helpful in mitigating a potential problem (of having my brother dropped off from his new apartment to his new dialysis center). I'm sincerely appreciative of the Access service and very grateful to Amelia for solving my problem. There were a few more twists to this story, but suffice it to say that Amelia provided outstanding customer service. She really did a stellar job in listening and resolving the problem and following up with me. Access is lucky to have such a considerate and concerned employee. Thank you.”
Congratulations to Amelia for living our values and vision!