© Copyright First Transit, Inc.
Your transportation system needs to meet or exceed your passengers' expectations each time they ride the bus. Want to be sure your operators are providing excellent service on their bus routes? We can help you manage that. First Transit offers Bus Operator Monitoring Services to measure and report on critical components of your customer-satisfaction and policy compliance programs such as:
  • Customer Service
  • ADA Regulatory Compliance
  • Safety Guidelines
  • Fare Collection Procedures
  • On-time Performance
First Transit is the premier provider of Bus Operator Monitoring Services conducting over 17,500 on-board observations throughout the United States and Puerto Rico. We utilize professionally trained transit personnel to record on-board observations in a discreet and anonymous manner. First Transit has developed a web-based data collection system that sets us apart from competition. This web-based system allows monitoring reports to be customized to meet system needs and requirements as well as retain historical data for on-going analysis.

First Transit focuses on both positive and negative behavior and encourages rewarding good performance. We can help identify your system’s training needs and assist in developing new procedures that respond to passenger complaints, needs and concerns. We can assist in creating programs to increase your employees’ overall performance as well as recommend alternatives and solutions for improving your system’s service.

First Transit shares a commitment to customer satisfaction. We understand that passengers expect and deserve transit services that are safe, timely, convenient, and pleasant. Our wealth of experience in transit operations, as well as our experience with bus operator monitoring, makes us uniquely qualified to successfully develop and implement an operator monitoring program for you.
"I'm extremely pleased with the work First Transit did with the monitoring of our bus operators. We have used several companies over the years, but this time we not only received our reports in record time, we received them electronically. The detail provided far exceeded our previous experiences, making our follow-up with bus operators much easier. We will definitely use First Transit again for this service and highly recommend the monitoring service to others."
– William Hudson, President / General Manager
MATA