Services - ADA Call Center

First Transits Transportation Services Group has extensive experience managing and staffing large specialized transportation programs, including Non-Emergency Medicaid Transportation (NEMT) and ADA Paratransit call center operations. Our Transportation Services Group understands the increasing need to reduce costs while maintaining essential services and programs, such as NEMT and ADA Paratransit programs. We have a demonstrated track record of reducing program operating costs through the effective utilization of transportation provider networks, state-of-the-art transit technology, centralized eligibility screening (Gatekeeping), low cost bus-pass solutions and fraud-prevention best practices.

With over 800 employees nationwide, including more than 40 Customer Support Staff Professionals, our Transportation Services Group handles over 7.3 million transportation calls and touches the lives of over 7.2 million people every year. We have more than 20 ADA Paratransit and NEMT management contracts nationwide, including large contracts with New York City Transit (ADA Call Center), Denver, CO (ADA Call Center), the entire State of Illinois (NEMT Gatekeeper) Portland, Oregon (ADA and NEMT) and State of Connecticut (NEMT Broker).

First Transit is the industry leader in specialized transportation management services.

Whether we are arranging recreation trips for seniors in Arlington County or brokering medically-necessary dialysis trips across the entire State of Illinois, each one of our NEMT and ADA programs operates with a common mission:
Increase client access to medical services
Lower the cost of medical rides
Establish cooperative provider networks
Increase transportation provider accountability
Improve the quality of service
Prevent program misuse
Effectively integrate transit technology solutions
Maintain a Customer First focus

Our Transportation Services Group:
In addition to our experienced corporate support staff, our Transportation Services Group is comprised of a team of highly seasoned transportation and human service professionals, each with a specific expertise in the various aspects of specialized transportation management. Our group provides each local management team with on-going support relating to industry best practices," transit technology, human resource, accounting, payroll, provider contract negotiation, safety programs, and general program support.

First Transit has more experience with every major transit software application than any other management firm in the industry.

For more information please contact:
Matt Wood
Vice President, Transportation Services
Phone: (646) 772-1634
Email: mwood11@nyc.rr.com

Professional, pro-active, reliable; words which best describe First Transits approach to operating the ADA Paratransit Call Center for the Regional Transportation District. Im constantly amazed at their responsiveness and thorough follow-up. I can honestly say I wouldnt trade them for the world. They promised a top notch manager and they delivered. They promised service improvements and they delivered that, too.
Larry Buter, Manager of Paratransit Services
Denver Regional Transportation District