Paratransit Services

Mobility at Your Service

We understand that managing the mobility needs of your community can be challenging. You need a specialized transportation partner who is caring and dependable, as well as efficient and cost effective. You want First Transit.

Let us help you provide safe, high-quality, and cost-effective specialized transportation services to your community. Our customized specialized transportation services increase safety, reliability, and cost savings — all while addressing your community’s present and future needs. Each year, we provide state-wide and locally-managed paratransit services to over 8 million passengers and call center support for over 7.5 million trips.

What We Offer

First Transit’s customized services include:

  • Full service turnkey operations
  • ADA paratransit operations
  • Dial-a-ride operations
  • Flexible fixed route and route deviation
  • Professional management
  • Call center operations for reservations, scheduling, and dispatch
  • Proprietary vehicle maintenance information system
  • Coordinated transportation / brokerage
  • Non-emergency medical transportation (NEMT)

Why Contract with First Transit?

First Transit ensures that your passengers receive best-in-class service and care — and we put it in writing. Whether it’s on-demand, fixed route, or scheduled service, we partner with you to manage your system’s unique operational complexities and ensure your passengers are on time and your budget is intact. No excuses. Safety, on-time performance, reliability, productivity, and responsiveness levels are so important to us that they are written into the contract. We will meet the needs of your community and your passengers.

Our specialized transportation solutions can:

  • Reduce your parts and equipment costs through our global purchasing power.
  • Increase your operational efficiencies with our proven programs and technologies.
  • Improve equipment reliability with rigorous predictive and preventative maintenance programs.
  • Enhance your management of daily operational and capital fleet expenditures with our fleet and KPI management tools.
  • Meet your budget goals through our competitive pricing and performance-based contracts.

 "C-Tran ranked first among 15 other urban demand response transit systems in the State of North Carolina. Without your attention to safety and concern for the well-being of our passengers, we would not have received this award. The Town of Cary greatly appreciates your hard work and commitment to providing transit services for the citizens and visitors of Cary."

Ray Boylston, Transit Planning Coordinator
Town of Cary, North Carolina

With First Transit, you’ll spend less time and money on your paratransit and specialized transportation — freeing you to focus your energies and savings elsewhere. We can prove it. Give us a call at 866-949-7620 or email us.