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We would like to thank our customers for their positive feedback and continued support and to share some of their comments with you.
"Congratulations on the recent successful start up and transition from the former UT Shuttle provider. I realize this was no easy task as the  facility we promised during the bidding was not available. Your flexibility made this difficult situation normal and I appreciate that. Scott Lansing is an asset to your firm and has been juggling several balls, including facility inaccessibility until three days before takeover and opposition tactics of the union.
First Transit has demonstrated complete professionalism in working with Capital Metro staff to ensure the smooth transition of our bus services. We look forward to a continued partnership as we provide transportation services to benefit our community.
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– Fred Gilliam, President/CEO
Capital Metropolitan Transportation Authority
"The Duluth Transit Authority enjoys a national reputation as an efficient, progressive and well managed transit System. We are very proud of our accomplishments and value our 34 year relationship with First Transit and the management services that they provide."
– Renae Luck, President - Board of Directors
Duluth Transit Authority
 "C-Tran ranked first among 15 other urban demand response transit systems in the State of North Carolina. Without your attention to safety and concern for the well-being of our passengers, we would not have received this award. The Town of Cary greatly appreciates your hard work and commitment to providing transit services for the citizens and visitors of Cary."
– Ray S. Boylston, Transit Planning Coordinator
Town of Cary
"In my position, I have the opportunity to work with many organizations. First Transit has been the most rewarding. The partnership we enjoy has allowed the Mobile Transit System to better serve our customers. This has been accomplished by the professional support and direction of First Transit."
– Steven E. Walker, Executive Director
City of Mobile Historic and Downtown Redevelopment
"I have been at NCTD for almost 13 years now and have taken delivery of any number of vehicles. In that time frame I have never seen a bus with so few problems upon delivery. I have had more than a handful of mechanics and foremen come to my office and make a point to tell me how pleased they are with the condition of these units from the factory. The units were truly delivered ready for service."
– Michael R. Wygant, Manager of Fleet Maintenance
North San Diego County Transit District
"Since July 1, 2003, the City of Pasadena has contracted with First Transit for dial-a-ride and fixed-route services. The First Transit team has been wonderful to work with  and has helped us improve the transit services provided to the community. Working on the schedule times, route changes, public outreach information and operator instructions was truly a team effort between city and First Transit staff; the end result was a seamless service change and fare implementation that was well received by the community and recognized by the City Council."
– Catherine Cole, Transit Manager
City of Pasadena, Pasadena, CA
"The County has been pleased with First Transit’s on-time performance, low turnover, and management responsive support in meeting the County’s transportation needs. We recognize this success is due to the motivation and training of your staff at all levels and your hard work and dedication."
– Billy E. Roberts, Transit Manager
Kern Regional Transit
"I, and others in my company, have worked closely with First Transit, in the initial planning, preparing and execution of the Houston Bush-Intercontinental Airport Consolidated Rental Car Facility. During this time, I have found First Transit and its management team to be a valuable partner in our business. Their knowledge and extensive experience in the busing industry have proved very beneficial in accommodating the needs of our shared customers, while providing quality service and value."
– Derrick Garza, Area Rental Manager
Enterprise Rent-a-Car, Houston, TX
“Professional, pro-active, reliable; words which best describe First Transit’s approach to operating the ADA Paratransit Call Center for the Regional Transportation  District. I’m constantly amazed at their responsiveness and thorough follow-up. I can honestly say I wouldn’t trade them for the world. They promised a top notch manager and they delivered. They promised service improvements and they delivered that, too.”
– Larry Buter, Manager of Paratransit Services
Denver Regional Transportation District
"I commend you and your staff for the excellent bus line inspection work done on RGTA’s recent purchase of (30) Gilling buses. Throughout the build, the progress of each bus was closely monitored. We were kept informed through regular telephone calls and weekly reports that were always informative and timely."
– Charles E. Walker, Project Manager
Rochester-Genesee Regional Transportation Authority
"I want to thank Mr. Dominic Fernandez, Operations Supervisor in Puerto Rico, and one of his drivers, who found my stolen briefcase and kept it safe for me. Mr Fernandez returned the briefcase to me personally. I want to thank both of them, as their behavior shows that we still have honest people on this planet. I am very gratefull, and I hope this behavior is a good example for others."
– Edilberto Pagan, Quality Analyst
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