First Transit Awarded Paratransit Services Contract for METROLift

HOUSTON -- First Transit announces that it has been awarded the transit management contract for METROLift, the paratransit service of the Metropolitan Transit Authority of Harris County (METRO) in Houston. METROLift provides transportation for persons with disabilities who cannot board, ride or disembark from a METRO fixed-route bus.  

“The First Transit team is excited to bring our transportation expertise and technology solutions to the partnership with METROLift,” said First Transit Senior Vice President Beverly Edwards. “We look forward to providing safe and efficient transportation to the region.”

 First Transit will implement Info-Suite and Paperless Shop to provide an excellent experience for passengers and real-time monitoring of METROLift operations. Paperless Shop technology enables technicians to generate immediate maintenance and repair orders on tablets to reduce costs and improve efficiency. Info-Suite addresses all aspects of service management, from review and performance of the fleet to planning, reporting and analysis of each route. 

 Randy Hendrickson, a transportation professional with more than 20 years of experience, will serve as First Transit’s general manager for the METROLift paratransit services.

 Fast facts about First Transit’s operations at METROLift:

• 7.2 million fleet miles

• 700,000 customer trips

• 350 drivers and local staff

• 109 lift-equipped vehicles

About METRO:
The Metropolitan Transit Authority of Harris County (METRO) is the region’s largest public transit provider, offering safe, reliable and affordable transportation services about 370,000 times per day. Besides operating more than 1,200 buses on a New Bus Network, METRO Rail's expanded system includes the Red Line (Main Street and Northline), Green Line (East End) and Purple Line (Southeast). METRO’s services also include: STAR VanpoolMETROLiftHOV lanes, HOT lanesBikes-on-Buses/Trains program, Park & Ride, and road improvement projects. Learn more about METRO services at ridemetro.org where you will also find information about our T.R.I.P. app, and Next Bus Arrival texting.

About First Transit:
First Transit, Inc. has 60 years of experience and is one of the leading providers of transportation contract and management services in North America, moving more than 350 million passengers annually. First Transit, Inc. provides operation, management and consulting for more than 300 locations in 39 states, Canada, Puerto Rico and Panama for transit authorities, state departments of transportation, municipalities, hospitals, universities and private companies. First Transit employs more than 19,000 dedicated transit professionals. For additional information, please visit FirstTransit.com.