by User Not Found | Mar 25, 2015

    Lanai with InfoManagerWhat’s the most important benefit Special Projects Manager Lanai Tua sees in the Info-Suite applications? “Time.”

    For Lanai and the Reservations, Schedulers and Dispatchers at First Transit’s call center in Seattle, WA, the Info-Manager application, as part of Info-Suite, is an invaluable tool that makes their jobs easier – often eliminating the need to search through multiple screens in Trapeze Scheduling software and providing information in minutes that would otherwise take hours to find.

    “With Info-Manager, the time we need to spend on everything is cut in half. Info-Manager has the information you need to get the job done and get it done efficiently.”

    Currently in Seattle, the average call time is approximately three minutes, which Lanai attributes primarily to efficiencies realized through Info-Suite. Call takers are able to quickly find the best trip options for both the customer and the system, instead of having to search through multiple screens and can negotiate trips with customers effectively.

    On the scheduling and dispatching sides, Info-Manager provides tools that facilitate proactive planning and immediately highlight areas that need attention. Throughout the day, staff is able to closely monitor performance in areas like productivity and on time performance and proactively address possible problems before they occur. Management staff in Seattle also utilize Info-Suite applications as a research tool, quickly analyzing historical data and creating maps and graphical representations that make information easier to understand and visualize.

    Lanai said that before Info-Manager, schedulers often had to work later hours, coming in late in the afternoon and working well into the night to react to service issues. With Info-Suite, they are able to come in earlier in the mornings because the information they need is readily available.

    In place in Seattle for over a decade, the Info-Suite line of products has seen many updates over the years, and Lanai said she can’t imagine doing her job without it. “It really complements Trapeze. It consolidates the info and makes it more user friendly. “

  • First Transit Info-Client Strengthens Paratransit Services

    by User Not Found | Feb 13, 2015

    By Sean Donovan
    Head of IT, First Transit and First Vehicle Services

    First Transit’s vision is to provide solutions for an increasingly congested world – keeping people moving and communities prospering. We are fully committed to improving both customer service and passenger experience while remaining focused on safety and efficiency.

    Commitment to these core values and to continuous improvement, drives First Transit to work collaboratively with clients to establish and refine technologies to benefit transit services. First Transit takes great pride in leveraging skills and industry knowledge to benefit the transit systems and the passengers it serves.

    Recognizing the specific needs of passengers who, as determined by the Americans with Disabilities Act, are unable to ride traditional fixed-route transit services, First Transit is committed to providing safe, efficient paratransit services. To that end, we have worked with client passengers and innovative technology developers to create software applications that meet the specific needs of our paratransit passengers.

    Fourth quarter of 2014, we introduced Info-Client, our paratransit travel app. This app rounds out the full Info-Suite line of products available, including Info-Manager, Info-Notification, Info-Reports, Info-BI, Info-Monitor, Info-CT, Info-Vehicle and Info-Broker.  Each of these products is designed to meet a specific need in either using or managing a paratransit service.

    Info-Client – A Paratransit Travel App
    Our Info-Client is a versatile and scalable mobile solution designed to keep passengers in touch with their paratransit service. Using First Transit’s Info-Suite architecture, this secure mobile application allows passengers – from any smart mobile device or computer –  to enter a unique ID and a personal password for a safe, secure connection to their service information.

    This Paratransit Travel Companion utilizes scheduling and real-time information from the transit authority’s scheduling systems. The information displayed can be customized by the transit authority, using their own branding. Passengers now have greater control over their trip information with this new self-service product.  Further extending the usability of service within the hearing impaired community by offering alternatives to retrieving and accessing information, Info-Client will become yet another means of enhancing customer service and enriching the lives of our riders. 

    With eight available options, passengers can view such information as:

    • Today’s and Future Day Trips
      View basic trip information, including real-time estimates of vehicle arrival.
    • Subscriptions
      View a list of current services to which the passenger subscribes.
    • Messages
      Receive enterprise or personal messages regarding service status or possible disruptions.
    • Personal Info
      View basic client record information for review and confirmation.
    • Find Me
      By pressing the  “Find Me” button, passengers send current coordinates to the call center which can be viewed on a map and communicated to a driver.
    • Info
      View Transit Authority and call center contact information, local Transit Planner site links and Twitter and Facebook page access.
    • Send Us Your Comments
      Send comments about the service to a designated location within the company.

    The Info-Suite applications, including this new Paratransit Travel Companion, enable First Transit and the transit systems with whom it partners to jointly achieve continuous improvement to the services and the accessibility provided to the communities they serve.


  • World Class Safety

    by User Not Found | Feb 04, 2015

    Safety is Always Front-of-Mind
    Thomas J. Harris, Vice President of Safety and Human Resources

    With the responsibility of day-to-day transportation for more than 300 million passengers each year, safety First Transit core value. It is at front of mind at all times. It comes from conditioning proper thought processes and behaviors, preparing for situations, and knowing how to respond in ways that protect the well being of our employees, those with whom we work, and those we serve.

    Our World Class Safety program encourages all First Transit employees to follow best practices and thought processes designed with safety in the workplace as our top priority.

    Through the program, we are creating a cultural identity that is focused on:

    • Rewarding improvements in both individual and team performance.
    • Encouraging group safety awareness activities.
    • Recognizing and rewarding personal safety longevity.

    From management to operations, safety is the number one goal of every First Transit employee. World Class Safety was initiated to ensure that no priority, or perceived priority, should be pursued without following safety standards. 

    We emphasize this safety culture in our employee recruiting, selection, orientation, training, education, and management support. Our drivers, mechanics, and other employees are expected to look out for the safety of the passengers we transport each day. That same protection is given to our co-workers, those who depend on each of us to do our jobs responsibly and with focus on safety. Safety is continually stressed and reinforced throughout our day-to-day operations; in our employee reviews; and, at every management and employee meeting.

    Ensuring Driver Safety

    Our workforce is thoroughly vetted before hiring, with evaluations that continue throughout their employment. First Transit emphasizes driver training and best practices through: 

    • Pre-employment and ongoing random drug and alcohol testing
    • Stringent background and record checks
    • Physical performance evaluations
    • Comprehensive customer service training
    • The Smith System of Defensive Driver Training program, which is completed as part of new driver training, as well as refreshers conducted throughout the year.
    • Extensive ongoing driver training, including in-classroom and behind-the-wheel training
    • A recognized safety standard

    Because our safety and injury prevention programs are company-wide, we foster open dialogue throughout the organization with an emphasis on recognizing and rewarding safe practices; and, speaking up if an unsafe practice is observed.

    Our commitment to safety has paid off in the form of countless awards and recognition. More recently, our parent company, FirstGroup, was awarded the National Safety Council’s Green Cross for Safety Medal, the highest award for safety in North America, in recognition of our strong safety culture, outstanding safety record, and commitment to our core values of safety and customer service.

  • In Support of the FMCSA’s Military Skills Test Waiver Program

    by User Not Found | Nov 11, 2014

    Thomas J. Harris
    Vice President, Safety and Human Resources
    First Transit and First Vehicle Services

    Before leaving her leadership post at the Federal Motor Carrier Safety Administration (FMCSA), Anne Ferro said that reducing the burden of finding civilian jobs is one of the best ways we can thank U.S. military members for their service to the nation.

    At First Transit, we wholeheartedly agree. That’s why we’re proud to support the FMCSA’s Military Skills Test Waiver Program.

    We commend the FMCSA for its recent decision to expand the program that grants state licensing agencies the authority to waive the skills test portion of a commercial driver’s license (CDL) application for active duty or newly separated veterans, provided they possess at least two years of safe driving experience operating a military truck or bus.

    To increase opportunities stemming from the program, the FMCSA has extended the eligibility period for qualified veterans to obtain a skills test waiver from 90 days to one full year, nationwide.

    Ms. Ferro said this change means that service members “who have clocked countless miles safely working behind the wheel of a military vehicle” will now have more time and opportunity to find long-term employment in the commercial driving industry.

    In our view, that’s a good thing.

     Waiving the skills test expedites the CDL application process and reduces expenses for vets. Across the country to date, more than 6,000 current and former military personnel, including Reserves, National Guard and members of the U.S. Coast Guard, have taken advantage of the waiver program.

    Here at First Transit and First Vehicle Services, we are fortunate to have among our employees many talented men and women who chose to join our organization after first serving our country.

    These veterans came from all walks of life, but share a common set of character traits. They have all demonstrated their courage, pride, determination, selflessness, dedication to duty and integrity – all the qualities needed to serve a cause larger than one’s self.

    They have brought these qualities – this same strength of character  –  to First Transit and First Vehicle Services. Our veterans have shared with First Transit and First Vehicle Services the skills and disciplines acquired through military service. They add considerably to our high standards for service and safety.

    These men and women help carry out the First Transit and First Vehicle Services Vision of “keeping people moving and communities prospering.”

    We invite our military veterans – and others as well – who would like to learn more about careers at First Transit or First Vehicles Services, to visit the Careers section of our website.

  • Safety Stride – Taking Steps Toward Well-Being

    by User Not Found | Oct 09, 2014

    By Scott Conroy

    When those of us at First Transit state – in keeping with our core values – that we are dedicated to safety, that it’s always front of mind and a way of life, we mean it. We kick off every meeting with a reminder of safety. It’s a commitment we take seriously for ourselves and for the communities we serve.

     Along with safety, we are also committed to our health and well-being. Maintaining a commitment to our health is critical to achieving success and general happiness. So when we realized we had the opportunity to combine both safety and health into one company event, of course, we jumped on it.

    group photo

     As First Transit General Managers from across North America gathered for our GM meeting in Orlando, FL, we provided an opportunity for each of our attendees to participate in our first-ever Safety Stride – the perfect combination of safety and well-being.

     The Safety Stride, a 5K run/walk, provided the perfect opportunity for our GMs to get a running start on the last conference day. The course layout and topography made the 5K appealing to all fitness levels and made sure walkers and runners alike had a good time.

    More than 100 GMs and other First Transit employees were up for the 6 a.m. event, which took them around the grounds of the Gaylord Palms Resort. Prizes were awarded to those who showed the most spirit by sporting the most highly visible, yet also fashionable, fitness gear in the low light of the early morning. While everyone embodied our mantra of, “If you can’t do it safely, don’t do it,” some were certainly more bold in their attire than others.

    It’s our hope that the Safety Stride has laid the groundwork for future events aimed at reminding everyone of our ongoing commitment to safety and to healthier lifestyles. It’s amazing how much fun we can  have and still provide one another with opportunities and resources that support their well-being.


    by User Not Found | Sep 10, 2014

     Todd Hawkins, Senior Vice President, First Transit
    Dale Domish, Senior Vice President, First Vehicle Services

    Tire safety statistics the National Highway Traffic Safety Administration (NHTSA) highlighted in a May 12 announcement stopped me in my tracks.

    Each year there are almost 200 U.S. fatalities as a result of tire-related crashes and there are approximately 11,000 tire-related crashes in total, the federal highway safety agency said. 

    The sobering numbers came out as part of a TireWise campaign that NHTSA launched to provide American consumers with essential information about choosing and caring for tires. 

    It struck me that fleet managers are similarly motivated to avoid needless deaths and injuries, and could benefit from tire advice that keeps drivers safe and, as a bonus, just might save some money. 

    Here are some best practices we follow at First Vehicle Services: 

    Buying tires
    It is very important to purchase tires with the proper load range/ply rating.  Failure to do this can lead to blowouts and/or accidents.   This gets particularly important with Medium and heavy duty (HD) trucks.  Sizes are important, but load range is critical.  The load range is determined by the gross vehicle weight (GVW) of the vehicle and axle.  This should also be looked at for trailers, light duty and utility vehicles.  

    In addition, it’s important to consider the environment when purchasing tires. For example, all-season tires work well in most four-season climates.  If, however, your vehicle is based in heavy snow areas such as in the mountains or Colorado, more aggressive tread patterns should be considered.  There is no “one size fits all” when it comes to purchasing tires.  All factors need to be carefully considered.   

    Checking tire pressure
    Tire Pressure should be checked routinely. Typically at every PM, and more often if the vehicle goes through seasonal temperatures. Under-inflated tires could result in excessive temperatures, increased fuel consumption and instability in handling.  Over-inflation could cause damage to suspension components and possible blowouts if extremely over-inflated.   

    Tire Replacement
    There are several factors we look at when replacing tires. In addition to monitoring the wear bars, careful inspections of worn tires could warn us of alignment issue and /or suspension and steering issues.  Additionally, on vehicles that do not travel very far, it is important to pay attention to the date codes. Typically, tires should be carefully examined anytime the tire date code indicates it is five years old or older.  Although the Department of Transportation (DOT) has no specific time to remove a tire from service based on date, it is recommended that tires be inspected carefully at the five-year mark and then carefully inspected at least annually. 

    Your fleet is unique, but some tire maintenance practices are universal. Saving lives is the best incentive, but following these tips also can also lead to significant cost savings. 

    It’s only fitting to give the last word on this subject to musical genius Roy Orbison, who once said, “I may be a living legend, but that sure don’t help when I’ve got to change a flat tire.”


  • Dennis Jensen Completes 41 Years with First Transit

    by User Not Found | Aug 01, 2014

    By: Stephanie Creech
    Manager, Corporate Communications
    Dennis Jensen
    After 41 years with First Transit, Inc., one could easily say that Area Vice President Dennis Jensen knows a fair amount about public transit. “I’m not allowed to retire,” jokes Jensen. “They won’t let me.” His good humor and his transit expertise are just two of the qualities that First Transit colleagues love about Jensen.

    First Transit President Brad Thomas sees Jensen as reflective of the company’s core values. “Routinely, Dennis illustrates our company’s commitment to our customers and our dedication to safety. He sets the bar high and holds himself, as well as his colleagues, accountable to achieving high standards. Dennis is supportive of his First Transit colleagues and is highly regarded by them.”

    Dennis’ demonstrated commitment to those First Transit values goes back to his early beginnings in public transit. Beginning his transit career at the age of 29, it took Dennis no time to gain industry attention. It wasn’t long before First Transit recruited him to manage an airport contract that the company had been awarded. “It was supposed to be a temporary assignment, but it lasted for three years,” laughs Dennis. “In fact,” he continues, “First Transit continues to manage that contract today.” He is modest in this statement. The fact is that every contract Dennis has been involved with during his 41-year tenure is still managed by First Transit.

    Dennis Jensen has extensive experience in marketing and operations, as well as in labor negotiations, grievance and arbitration proceedings. He has had primary responsibility for transit capital improvement programs, including vehicle procurement; the construction of operation centers, as well as maintenance and transfer centers in Minnesota, Texas and Maryland.

    As area vice president, Dennis oversees four managed transit systems within the Great Lakes region, even serving as General Manager at the Duluth Transit Authority (DTA). Since 2001 Dennis has directed the procurement and administration of the DTA’s Intelligent Transportation System (ITS) technology. He also manages systems in South Dakota and Texas.

    Having earned his BFA degree from Drake University in Des Moines, Iowa, Dennis also served as a Commissioned Officer in the United States Navy.  He is a member and past president of the Minnesota Public Transit Association; a member of the Board of Directors of the Wisconsin Urban and Rural Transit Association; and, serves as a Director of the Minnesota Transportation Alliance.  He also serves as a Governor Appointee and Vice Chair on the Citizens Board of Directors of the Minnesota Pollution Control Agency. 

    Congratulations go out to Dennis on his long and successful transit management career and his many contributions to First Transit.

  • First Transit Honored To Be Part of Special Olympics USA Games

    by User Not Found | Jul 18, 2014

    special olympicsInspired.
     That’s the word that First Transit employees chose to describe their feelings about the company’s involvement in the Special Olympics USA Games hosted by Princeton University June 12-20.

     The Games featured 3,500 athletes from around the USA competing in 16 different sports events. Approximately 1,000 coaches and 10,000 volunteers supported the Special Olympic athletes, with an estimated crowd of 70,000 spectators. 

     Princeton Tiger Transit, operated by First Transit Princeton University, provided  transportation services for the week-long event.

     First Transit operated a specially designated bus that ran for five hours daily for the duration of the Games. Additionally, Games attendees took advantage of regularly scheduled Tiger Transit routes around campus.

     Assistant General Manager Stanley Subjinski and Operations Supervisor Terry Stein developed all of the scheduling and routes needed to serve athletes, coaches, officials and spectators. 

     Barbara Baldwin, a First Transit bus driver, told Town Topics, Princeton’s weekly community newspaper, the buses were nearly full all day. “It’s so exciting to see the kids’ faces when they get on,” Baldwin said. “And then when they come out of the events, you see them pumping their fists. It’s just so inspiring,” she said.

     “It was inspirational to see the Olympians competing and having a fun time,” said First Transit Area General Manager Steve Skoler. “My team feels honored to have been chosen for this event and even did some extra refresher training in ADA (Americans With Disabilities Act) procedures on their own before the event began,” he said.

     No less than four years of training, planning and preparing preceded the Games, the purpose of which is to shatter perceptions and celebrate the abilities of people with intellectual disabilities.

     From Skoler’s point of view, the hard work paid off. “I have always felt that rather than just being the people who provide transportation at the university that we should be a part of the university and the community,” Skoler said.

     “Being chosen to be involved in an event such as this proves my point,” he added. “We are not just the other service but an integral part of campus life and the community that surrounds it.”

  • Sun Metro – Overhauled System Driving Toward Even Brighter Future

    by User Not Found | Jun 20, 2014

    By: Rick Dunning
    El Paso Sun Metro CNG Bus
    Twenty-two new buses recently rolled into service for Sun Metro, the El Paso public transit system. The 2014 New Flyer Xcelsior models replaced the 1991 models that had logged more than a million miles each. We welcomed their improved fuel economy and more aerodynamic design, but just as importantly, we welcomed what the buses represented for both Sun Metro and First Transit – Progress!  

    For its many ongoing efforts to improve public transportation in El Paso, Sun Metro has been named the 2014 Outstanding Metropolitan Transit System of the Year by the Texas Transit Association (TTA). This award, along with the others that have been presented, comes from the accumulation of years of hard work to create a better, more future-focused system.

    In 2004, Sun Metro customers felt the system did not fully meet their needs. The system had been pieced together over time, with no real strategic plan for how to make long-lasting improvements. El Paso leaders recognized that to make Sun Metro a lasting and viable transit system, much improved service and customer focus would be necessary.

    With city leaders fully committed, First Transit came on board in 2007, offering its extensive industry expertise. Working with members of the city and the Sun Metro team, we focused on creating a system that was designed to meet the needs of the community, a system in which passengers and employees could take pride. First Transit and Sun Metro both set about creating the necessary culture change. Recognizing the importance, Sun Metro staff and First Transit team members were all behind this vision.

    With Sun Metro staff, city leaders and First Transit working together with shared vision, culture changes began to happen. Customers too were soon seeing the improvements. And in 2008, the Texas Transit Association recognized Sun Metro as the Outstanding Metropolitan System of the year.  In 2011, the system was again recognized, being named the best mid-sized transit system in the country by the American Public Transportation System (APTA).

    As Sun Metro continues to grow leadership from both First Transit and the city of El Paso, the team continues to work together, ensuring the system remains focused on serving the community and anticipating their ever-growing needs.

    Since 2011, Sun Metro has completed four new transfer centers; begun renovating two older terminals into state-of-the-art centers; built a new headquarters for the system; developed various public-private partnerships to improve passenger experience; installed more than 370 new shelters; begun designing an ambitious Transit-Oriented Development for Northeast El Paso with support from a $10.3 million TIGER grant; and, broken ground and begun construction on the $145 million Sun Metro Brio—El Paso’s future Bus Rapid Transit System (BRT). The BRT, along with the development of seven acres in the northeast section of El Paso, will create vast opportunities for an improved economy.

    The changes in attitude are paying off big for Sun Metro and the El Paso community. From 2009 to 2012, ridership increased 21 percent on Sun Metro, increasing ridership to more than 17 million. Growth is expected to continue.

    Success stories such as Sun Metro demonstrate First Transit’s commitment to our customers. The people and the planning we offer involve far more than putting the bus in drive. First Transit is about the communities we serve; the safety of the people we transport; those with whom we share the roads; and, the services we offer at the heart of what we do. We are truly about providing solutions for an increasingly congested world, keeping people moving and communities prospering.

    Continual upgrades to the fleet and the system as a whole are sure to keep Sun Metro shining brightly well into the future.

  • "Most Wanted" List of Transit and Vehicle Improvements 2014

    by Ashley Mcnamara | May 21, 2014

    By Thomas J. Harris, Vice President, Safety and Human Resources, First Transit and First Vehicle Services; and Dale Domish, Sr. Vice President, First Vehicle Services

    (Editor’s Note: Welcome to the debut of Speaking of First, the joint entry into the blogosphere from First Transit and First Vehicle Services. As this is our first Speaking of First, we want you to hear from senior leadership within both companies.

    Speaking of First promises to provide readers with a steady flow of news and expert comments about the transit bus industry and vehicle fleets. Readers can count on the delivery of valuable insights on a wide range of safety, maintenance, technology, policy and entrepreneurship issues.)

    Most transportation professionals are familiar with the popular “Most Wanted” list that the National Transportation Safety Board (NTSB) publishes at the beginning of each year. Imitation being the highest form of flattery, it’s fitting to launch Speaking of First  with a slightly narrower, perhaps more achievable variation on the NTSB list – a list of the half-dozen most wanted transit and vehicle improvements in 2014.

    Rebuilt roadways

    Let’s start with the big picture. The view from 30,000 feet is disappointing. It shows that U.S. roads and bridges carrying passengers and freight are crumbling. According to federal government data, 49 percent of the highway miles traveled in America are on roads that are in less than "good" condition, and 18 percent are on roads in less than "acceptable" condition. In addition, more than 21 percent of the nation's bridges are structurally deficient or functionally obsolete.

    For the sake of safety, the economy and vehicle wear and tear, Washington lawmakers should act this year on a long-term plan to fund and rebuild the nation’s transportation infrastructure. 

    A one-stop clearinghouse

    In a key safety issue, the Federal Motor Carrier Safety Administration (FMCSA) has proposed to establish a drug and alcohol clearinghouse for all commercial driver’s license (CDL) holders in the United State. If approved, regulations would require businesses to utilize the clearinghouse when screening new hires and for an annual review of current drivers. The creation of a single federal repository is a vast improvement to the current process, as it nearly eliminates the possibility of hiring drivers with drug and alcohol related infractions on their records. After reviewing public comments that have come in during the past few months, the FMCSA should act expeditiously to turn the proposal into a reality.

    Increased fuel economy

    In February of this year, President Obama ordered the development of tough new fuel standards by 2015 for medium and heavy-duty vehicle. The new standards will affect 2018 model vehicles and later. Increased fuel usage is a welcomed improvement, but only if it comes without a reduction in safety. Too often, vehicles are created with lighter materials in order to achieve a higher MPH rating, but sacrificing safety is unacceptable. Also, the cost of the more efficient vehicles can’t be prohibitive.

    Focused drivers

    Distracted driving is the leading cause of automobile crashes. This threatens the safety of all highway travelers. The National Safety Council estimates that drivers distracted by cell phones cause 25 percent of automobile crashes each year. FirstGroup led the industry in 2008 when it issued a company-wide policy prohibiting all employees or contractors on company business from using a mobile device, either hand-held or hands-free, while driving. First Group supports efforts to put distracted driving on par in 2014 with national campaigns to fight drunk driving and to encourage use of seat belts.


    If the question is: Where is the transportation industry heading in 2014, one of the most exciting answers is – outsourcing. Transit authorities and fleet owners are looking to outsource service as a way of saving money, capturing efficiencies and improving safety. In the case of transit authorities, the revenue streams they count on are declining, but interest in bus service is growing. Look for outsourcing momentum to build to a tipping point this year, driven by economic, technological and environmental concerns.

    A smaller footprint

    Businesses should strive to reduce their environmental footprint. Transportation industry stakeholders have the opportunity to reduce fuel consumption through the use of better-managed driving styles, lower speeds, and maintaining tire pressure and other mechanical systems. Transit companies and fleet owners can do their part by recycling parts, doing a better job of tracking waste and developing better waste management processes.

    A smaller carbon footprint would be a major step in the right direction for 2014.