Since the acquisition of Laidlaw by FirstGroup America in October 2007, we have achieved a great deal in successfully merging the two organizations together. We are now focused on delivering our future strategy which includes the continuous improvement in our delivery of a safe, customer focused operation to you. (more)Leading
the Nation in Passenger Transportation
FTA Honors 2 First Transit Locations Monroe, LA and Denton, TX Win Awards for Increasing Ridership
Monroe Transit System in Monroe, LA and Denton County Transit Authority in Denton, TX were among ten transit systems nationwide to be honored in Washington, DC at the Federal Transit Administration's 2008 Success in Enhancing Ridership Annual Awards Banquet. This is the second year the award was presented to shine a spotlight on some of the Nation's top transit providers who truly make a difference in their communities.
Denton County Transit Authority was one of three selected for this award in the 200,000 to 1 million population category. They were selected for this award based on their 17% increase in ridership. They also increased their Commuter Express ridership by 35-40%.
John Hedrick, President of the DCTA said, "When I received the letter [about the award], I was not only pleased, but also very proud of our team. Thank you for the fine job that made this award possible."
The Monroe Transit System received this award for their outstanding growth in ridership in the small urban category, serving areas of populations between 50,000 and 200,000. From 2006 to 2007, ridership grew from 1,137,731 passenger trips to 1,201,175, a 6% increase. From 2002 to 2007, passenger trips increased from 685,000, a 75% increase!
Mayor Jamie Mayo said, " We are all 'Monroe Proud' of our Transit System for this great achievement. By extending services hours and improving our routes, Monroe Transit offers a safe and cheaper alternative with local gas prices at an all-time high."
This award was open to over 800 transit systems across the US, and Monroe Transit was one of three chosen. Congratulations!
First Transit has over 51 years of experience in fixed-route, paratransit, and shuttle services at the national and local level including brokerage call centers, on-demand response, inmate transportation, taxi service for airports and universities, and much more. We have expertise with all major dispatch, reservations and scheduling software programs. Our customer systems are connected by an interactive bulletin board that facilitates sharing best practices information and quick responses to requests and comments, creating First Transit's Power of a Network.
First Transit truly serves as a partner to our customer systems. We work closely with our customers to implement innovative transportation solutions while maintaining the delicate balance of safety, quality and cost savings. Our safety performance exceeds the national industry average. We gain a comprehensive understanding of transportation agencies’ specific issues. A customer support staff of over 30 transit professionals lends their expertise to our customer systems, including experienced management teams and regional oversight working with employees to facilitate a positive and productive work environment. Our customers have made us first and our performance keeps us first.
Video - 
